One order record
Keep the quote, payment state and subsequent shipment workflow associated with the same booking.
From a quote to an operational workflow.
A public booking application backed by payment requests, shipment records, tracking and a support workspace.
Start with the workflow.
A quote form is only the beginning. Customers need to understand available services, while staff need reliable order details and a clear view of what happens after payment.
Connect the public booking journey with operational tools: multiple parcels, payment requests, tracking, customer records and support cases.
What was built.
Owned-product strategy, public website and web-app implementation, API connections, staff workflows and operational testing.
- Multi-parcel booking and service comparison
- Staff telephone-order console and payment-request workflow
- Customer account, saved addresses and shipment history
- Tracking interface with carrier events
- B2B quotation management
- Support desk, assistant escalation and contact holds
01Describe parcel
02Compare services
03Confirm details
04Pay online
05Track & support
Workflow illustration based on the implemented product. Not an application screenshot.
The details that matter.
A useful staff interface
Support telephone-arranged requests without asking staff to recreate the journey in unrelated tools.
Respect contact preferences
Optional automated email checks case-level contact holds immediately before sending.
What can be demonstrated.
The English quote interface is publicly accessible and was captured for this portfolio.
The booking and staff-order workflow is used in the owned business. Private orders and customer contact details are excluded here.
The contact-hold implementation has a dedicated completion record; an approved manual reply does not silently release an automated contact pause.
Project boundaries
Carrier acceptance, payment state and pickup confirmation remain distinct. The portfolio does not claim guaranteed delivery times or a quantified conversion uplift.
Evidence reviewed for this portfolio in October 2026. Live services may change after capture.
Inside this system.
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